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"One of the best customer experiences we have ever had. Staff was amazing taking care of every need and helping with anything. Absolutely amazing top to bottom."

"Brilliant hotel. Superb location. Very clean, great stay."

"This stunning villa was amazing to stay at. I was sick the whole time but they were lovely and cared for me. The breakfasts were incredible a was the location and views. We’d stay there again in a heartbeat, hopefully less sick! "

"Clean room | staff very helpful and pleasant | gave out useful info and a map for the sights of the area. "

"Outstanding"

"Great place!"

"I booked this hotel mainly because it is near the station and I wanted to travel around the Ticino region by train. I wasn't expecting such a charming property that reflects the grand era of travel of a century ago. Despite its age, it has been very well upgraded and my room was very comfortable, with a balcony view of the garden and its many palm trees. The "Parkhotel" in the name is well merited -- the grounds are substantial and are like an oasis around the building. My stay was only for three nights and I was out and about during the day so I didn't have an opportunity to take advantage of this. Breakfast was well organized and a wide selection was on offer. Based on the listing in Hotels.com, I was under the impression that there was no lift, but there are in fact two lifts, and these can be accessed directly from the ground level without having to climb the stairs to reach the lobby. If I ever come back to Lugano, I would definitely stay here and I'd make time to take advantage of the "park.""

"What an amazing view! Amazing food and great staff. I will definitely recommend this marvelous hotel "

"Amazingly clean room and bathroom. Very modern and really good location with substantial parking."